Inbound Sales/ Telesales Agent

About This Role

Job Post: Tele sales Executive

We are hiring a Tele Sales Executive who is responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.

Role Overview

At Selfdrive, we pride ourselves on delivering seamless mobility solutions powered by innovation and efficiency.

As an Tele sales executive, you will be the voice and face of our mobility tech platform-generating enquires and converting them into successful bookings and exceptional customer satisfaction leading to customer loyalty and repeat business.

In addition to traditional sales and support functions, The purpose of this position is nurturing client relationships, and achieving sales targets. Adhere to all business needs, convert leads to Sales, ensure all the leads are tracked and followed up until the car is delivered/picked up.

What You’ll Do:

• Handle inbound and outbound sales enquiries and convert them into confirmed reservations.
• Provide real-time support for queries related to bookings, pricing, vehicle types, availability, or service features.
• Ensure error-free and customer-aligned bookings to avoid cancellations.
• Manage and update lead tracking sheets, follow-up cycles, and status logs with precision.
• Ensure First Call Resolution (FCR) for all customer interactions and maintain high CSAT (Customer Satisfaction).
• Coordinate with aggregators for availability, delivery or any other requirements.
• Occasionally send rental/non-rental invoices to customers via email.
• Handle agitated/Irate customers due to any reason in a polite and professional manner.
• Coordinate with other departments for any support required
• Proactively identify and pursue new business opportunities through attending inbound calls,WhatsApp enquiries , making outbound calls.
• Develop and maintain strong relationships with existing and prospective clients to understand their needs and promote our services.
• Highlighting the features and benefits of App.
• Stay updated on industry trends, market conditions, and competitor activities to inform sales strategies and maximize opportunities.

What We’re Looking For

• 1-2 years of experience in sales, car rental/ leasing, customer service or hospitality sectors (UAE/GCC preferred).
• Education qualification: Bachelor’s degree
• Fluent in English; Arabic and additional languages are a plus.
• Proficient in WhatsApp Business, CRM tools, lead trackers, Excel, or Google Sheets.
• Excellent interpersonal, upselling, and communication skills (written and verbal).
• Strong organizational and time-management capabilities.
• Self-motivated, goal- driven, and capable of multitasking in fast-paced environments.
• Passionate about cars, tech and digital engagement.

Why Join Us:

• Join a leading mobility technology company revolutionizing transportatio access.
• Be part of a collaborative, high -growth environment.
• Represent a growing brand both online and offline.
• Enhance your career in a future-forward and customer centric Company
• Gain exposure to a tech-driven, process-oriented organization with global presence.

If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, - we want to hear from you!

Apply Now – Send your CV to talent@self-drive.ae

Workplace Type:

§ Onsite

Work Schedule:

§ Rotational Shifts (Day/Evening)

Application Open:

§ Apply only if you can join us immediately or serving notice period.

Salary:

§ AED4,000- AED4,500/-

Location:

§ B3, Office number 406, Dubai Commercity, Umm ramool, Al Rashidiya, Dubai, UAE.

About the Company:

Welcome to the Future of Personal Mobility at Self Drive.

A Mobility Tech Platform Established in 2016 in the Middle East with its Head Quarters in DUBAI and a team of over 140+ employees that operates across 10 countries around the world.

Self Drive Mobility is backed by car manufacturers, dealers and the top leasing companies with managing assets worth over USD 1 Billion on its platform making it the fastest-growing Mobility Tech Company in the GCC Region.

Self Drive Mobility operates across UAE, Oman, Qatar, Bahrain, Kuwait, Saudi Arabia, Turkey, Ireland, Scotland, United Kingdom and India with an fleet of over 25000+ units offering Daily | Weekly | Monthly car subscription rentals & Digital Leasing Solutions targeting D2C & B2B Clients.

The company achieved a milestone by serving 1.5 million customers & reached 3 Million days of reservation & is currently the largest mobility platform across in the Middle East.

Pay: AED4,000.00 - AED4,500.00 per month

Work Location: In person