HR Specialist - Training (Digital and Soft Skills)

We are seeking a dynamic

to design and deliver impactful learning programs that enhance employee capability and performance.

The role focuses on identifying training needs, creating engaging learning solutions (including digital learning), and measuring training effectiveness.

You will work closely with business units, manage external training partners, and drive continuous improvement in learning initiatives using innovative methods and tools.

Identify, plan, design, develop, deliver and facilitate a comprehensive range of learning and development programs and initiatives for business units to enhance skill and capability levels across the company.

1.

Proactively consult with business units to identify required learning needs, design, develop and deliver learning and development solutions related to Technical Training, Customer Services, Personal Effectiveness/Leadership Development to meet business and performance requirements.

2.

Implement creative learning & development design strategies such as interactive activities, tools, gamification, questionnaires and classroom assessment for effective engagement and involvement of learners.

3.

Collaborate with Digital Design team to design e-Learning solutions and promote usage of digital learning to enable self-paced development of employees.

4.

Partner with Procurement to identify external learning solutions and vendor management to ensure their performance continuously meets agreed expectations.

5.

Evaluate learning & development programmes to recommend appropriate changes in instructional objectives, content, and method to ensure effectiveness and impact.

6.

Conduct Pre and Post Training Assessments and on the job observations to ensure application of learnings and improvement in job performance.

7.

Utilise Learning Management System (LMS) to update training record completions and generate reports to monitor effectiveness of trainings conducted.

8.

Prepare, analyse, and present periodical reports and KPIs on the effectiveness of learning & development solutions to ensure achievement towards agreed measures of success and to provide recommendations.