Housing Officer

Company

Role overview

Responsibilities

• Allocate accommodation based on employee needs, preferences, and availability; maintain unit, occupancy, and tenant records.
• Keep accommodation safe, clean, and compliant by arranging inspections, repairs, and maintenance.
• Respond to employee housing concerns and inquiries; implement housing, overnight stay, and pets policies.
• Manage utilities invoices and accommodation costs; coordinate with relevant hotel and building departments.
• Organize community activities and coordinate employee arrival and departure experiences with Housekeeping.
• Oversee colleague bus services between accommodation and the hotel.
• Assist employees with medical emergencies by advising them to visit the nearest clinic.
• Keep fire exits and escape routes clear; ensure fire alarms and safety equipment are inspected, maintained, and accessible.
• Ensure fire safety signs and doors remain functional, conduct fire drills and training, and prevent storage in unauthorized areas.

Qualifications

• Understanding of local housing laws, regulations, and standards.
• Proficiency in accommodation facilities management, including maintenance, repairs, and cleanliness.
• Ability to allocate accommodation, maintain unit inventories, monitor occupancy, and plan expansions or renovations.
• Effective communication and diplomatic conflict resolution with employees, hotel management, and external stakeholders.
• Ability to manage budgets, address issues promptly, and provide courteous employee service.
• Attention to detail, task prioritization, accurate record keeping, confidentiality, and cultural awareness.
• Familiarity with software for accommodation bookings, maintenance requests, and reporting.
• Ability to work independently and collaboratively across departments.