Housekeeping Supervisor

Summary

Key Responsibilities

• Supervise daily housekeeping operations and assign tasks to housekeeping staff, including room attendants and cleaners.
• Train and mentor new housekeeping team members on cleaning techniques, SOPs, safety procedures, and guest service.
• Monitor team members performance, provide feedback, and address any issues to improve service quality.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure they meet cleanliness and maintenance standards.
• Check rooms after cleaning to verify that they meet the hotel's standards for guest satisfaction, including linens, toiletries, and overall cleanliness.
• Address any areas that do not meet standards and ensure corrective actions are taken promptly.
• Monitor and maintain housekeeping supplies, including linens, cleaning products, and guest amenities, ensuring adequate stock at all times.
• Order necessary supplies in coordination with the housekeeping manager, staying within budget limits.
• Ensure proper storage and usage of cleaning chemicals, adhering to health and safety guidelines.
• Respond to guest requests and inquiries related to housekeeping services, ensuring quick resolution and maintaining high levels of guest satisfaction.
• Address guest complaints about room cleanliness or housekeeping services, resolving issues professionally and efficiently.
• Ensure all housekeeping staff adhere to hotel policies and safety protocols, including the proper handling of chemicals and equipment.
• Stay informed of health and safety regulations and ensure compliance within the housekeeping department.
• Report maintenance issues in guest rooms or public areas to the maintenance team for prompt action.
• Create daily cleaning schedules and room assignments for housekeeping team members.
• Maintain accurate records of completed tasks, inventory levels, and any guest issues.
• Assist in preparing performance reports and conducting employee evaluations
• Assists the inventories stock every month to ensure adequate supplies.
• Attends daily meetings and receives special instructions from the Executive Housekeeper/Assistant Executive Housekeeper.

General

• To understand and strictly adhere to the Rules & Regulations established in the Team Member’s Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
• To report for duty punctually always wearing the correct uniform and name tag as per the grooming standards.
• To always maintain a high standard of personal appearance and hygiene.
• To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
• To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
• To fully support the Departmental Training Function in the Department assigned.
• To respond to any changes in the Housekeeping Department function as dictated by the hotel.
• To project always a positive and motivated attitude and exercise self control.
• To always provide a courteous and professional service.

Occasional Duties

• To assist in carrying out quarterly, bi-yearly, annual inventory of operating equipment.
• To carry out any other reasonable duties and responsibilities as assigned by the Executive Housekeeper or Assistant Executive Housekeeper.
• It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

Key Competencies

• Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
• Team management skills.
• Excellent communication and interpersonal abilities
• Attention to detail
• Problem-solving skills
• Ability to multitask and manage time efficiently
• Communication
• Teamwork
• Ability to work in a multi-tasking, fast paced environment
• Reliability
• “Can do” attitude

Background

• Minimum of 2-5 years of experience in housekeeping within a luxury or five-star hotel environment, with at least 1-2 years in a supervisory role.
• High school diploma or equivalent; a degree or diploma in Hotel Management, Hospitality, or a related field is preferred.
• Strong knowledge of luxury housekeeping standards, cleaning techniques, sanitation protocols, and guest service excellence.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team.
• Exceptional attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
• Proficiency in English (additional languages are a plus); strong verbal and written communication abilities.
• Familiarity with hotel property management systems (PMS) and Microsoft Office applications.
• Physical stamina to stand, walk, and perform supervisory duties for extended periods, including flexible hours, weekends, and holidays.