Housekeeping Supervisor

Role overview

Key responsibilities

• Assign daily work to housekeeping staff, including room attendants and cleaners.
• Train and mentor staff on cleaning techniques, procedures, safety, and guest service; monitor performance and provide feedback.
• Inspect guest rooms, public areas, and back-of-house spaces; verify linens, toiletries, cleanliness, and maintenance standards.
• Ensure deficiencies are corrected promptly and report maintenance issues to the maintenance team.
• Monitor and order linens, cleaning products, guest amenities, and other supplies within budget; maintain inventory.
• Ensure safe chemical storage and use, proper equipment handling, and compliance with hotel health and safety procedures.
• Respond to guest requests and resolve complaints about cleanliness or housekeeping services.
• Create cleaning schedules and room assignments; keep records of tasks, stock, and guest issues.
• Assist with performance reports and employee evaluations and conduct monthly and periodic operating-equipment inventories.
• Attend daily meetings and receive instructions from the Executive Housekeeper or Assistant Executive Housekeeper.

Role requirements

• The role requires oversight of housekeeping staff, inspections, guest-service response, supply management, and accurate operational records.
• Team members must follow hotel policies, fire, hygiene, health, and safety rules and departmental procedures.

General expectations

• Attend and contribute to staff meetings, departmental and hotel training, and related activities.
• Maintain a professional appearance and hygiene, punctuality, positive attitude, and courteous service.
• Maintain good working relationships across the hotel and support departmental training and operational changes.
• Carry out other reasonable duties assigned by the Executive Housekeeper or Assistant Executive Housekeeper.