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Help Desk Assistant

Dune Strategy
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Request tracking and triageWritten communicationResearch and information synthesisDocument formatting and checkingSpreadsheet and document toolsTicketing or tracker tools

Full Job Posting

About the firm

Dune Strategy is a Dubai-based management consulting firm advising international investors, family groups, and sovereign-linked entities on commercial decisions in the Gulf.

The firm works on market entry, regional expansion, complex transactions, and joint ventures, with a deliberately small portfolio of active engagements.

About the role

This is a permanent, full-time, fully remote role supporting the day-to-day flow of requests and information for the team.

The Help Desk Assistant is the first point of contact for internal requests and tracks them through to closure.

What you will do

  • Monitor shared request channels and respond to incoming questions within the working day.
  • Log requests with the requester, priority, and expected turnaround; route them to the right team member and follow up until closed.
  • Research answers in internal documents, past files, and public sources, then summarize them in plain language.
  • Support briefing materials by formatting documents, checking details, and assembling attachments.
  • Track recurring questions and handle meeting, file-organization, and follow-up-note administration.
  • Escalate unusual, urgent, or unclear requests to the responsible person.

What the employer is looking for

  • Clear thinking, good writing, practical problem-solving, attention to detail, reliability, and curiosity.
  • Comfort with remote work, including clear written updates, managing one’s schedule, and working without constant supervision.

Helpful background

  • An interest in finance, economics, or politics and a habit of following the news are helpful.
  • Experience with spreadsheets, documents, or ticketing/tracker tools is helpful; experience may come from study, an internship, or part-time work.
  • Coursework or a degree in business, economics, law, or a related area is helpful but not required.
  • Support, research, or administrative experience, including student society or volunteer work, is helpful.

What the role offers

  • Fully remote work with tools and access to do the job from the employee’s chosen setup.
  • Direct contact with partners on live commercial matters and exposure to how regulatory shifts and sovereign capital priorities affect transactions.
  • An opportunity to build research and writing skills in a small team where work is visible.

Working at Dune Strategy

The small team has fewer layers and direct access to commercial decision-makers.

Work is measured by useful outputs, including clear positions, usable documents, and properly handled requests.

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