Hardware Asset Management Analyst

Role overview

Hardware asset lifecycle ownership

• Own the lifecycle from planning and procurement through receiving, stockroom management, deployment, assignment, transfer, refresh, redeployment, return, recovery, retirement, and disposal.
• Maintain enterprise operating standards, lifecycle controls, procedures, and ownership expectations.
• Maintain asset records in ServiceNow, including ownership, location, status, financial attributes, and relationships.
• Drive inventory accuracy through reconciliation, physical and system-based validation, exception management, and corrective action tracking.
• Track warranties, leases, maintenance agreements, refresh schedules, support contracts, and end-of-life milestones.
• Ensure secure chain of custody and documented disposition of retired assets with Security, Field IT, and approved vendors.
• Support hardware audits, inventory validation, compliance reviews, and evidence requests.

ServiceNow HAM implementation and optimization

• Participate in design, configuration, testing, deployment, operationalization, and continuous improvement of ServiceNow Hardware Asset Management Professional.
• Gather and document business, data, reporting, workflow, integration, and control requirements; translate them into process designs, functional requirements, user stories, and acceptance criteria.
• Support source assessment, data mapping, cleansing, normalization, migration, reconciliation, and validation.
• Help configure or validate hardware models, model categories, stockrooms, lifecycle states, receiving, transfer, refresh, reclamation, disposal, and inventory audit processes.
• Develop test scenarios and scripts; participate in integration testing, user acceptance testing, defect triage, release readiness, and post-implementation stabilization.
• Serve as functional subject matter expert and process owner, partnering with the ServiceNow platform team on architecture, advanced configuration, development, integrations, security, and upgrades.
• Support integrations with procurement platforms, endpoint management tools, discovery sources, financial systems, inventory platforms, and vendor data sources.
• Develop process documentation, work instructions, data standards, training materials, and operational support procedures.
• Identify opportunities to automate manual processes, reduce spreadsheet-based tracking, improve user experience, and increase adoption of standard HAM capabilities.

Pay

• Starting wage is $89,348 to $127,640 per year, plus annual bonus.

Employment and hours

• The posting lists year-round employment and full-time hours.

Requirements

• Be detail-oriented and highly organized.
• Translate business and operational requirements into scalable ServiceNow Hardware Asset Management processes.
• Serve as a functional subject matter expert and operational owner for hardware asset management processes, data, controls, reporting, and lifecycle performance.