Guest Services Officer - Back Office
Role Overview
Assist with the efficient running of the Rooms department in line with Hyatt corporate strategies and brand standards, while meeting employee, guest, and owner expectations.
Support the Rooms Division, Front Office Operations, and Reservations Department.
Key Skills for This Role
Full Job Posting
Role overview
Assist with the efficient running of the Rooms department in line with Hyatt corporate strategies and brand standards, while meeting employee, guest, and owner expectations.
Support the Rooms Division, Front Office Operations, and Reservations Department.
Responsibilities
- Assist in managing Front Office Operations and Reservations.
- Work with Marketing, Sales, and other relevant Rooms departments to deliver exceptional customer service in line with Hyatt brand standards.
Qualifications
- Ideally hold a university degree or diploma in Hospitality or Tourism management.
- Have at least two years of experience as a Front Office Assistant or Guest Services Officer - Back Office in a larger operation.
- Good problem-solving, administrative, and interpersonal skills are required.
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