Guest Relations Officer
Role Overview
Provide guests with an excellent and consistent level of service.
Assist with guest services in reception, the executive floor, the communication center, or concierge.
Key Skills for This Role
Full Job Posting
Role overview
Provide guests with an excellent and consistent level of service.
Assist with guest services in reception, the executive floor, the communication center, or concierge.
Responsibilities
- Maintain full working knowledge of assigned duties, tasks, and hotel systems, and follow company and hotel policies and procedures.
- Attend to guest requests and requirements promptly and effectively.
- Coordinate smoothly with Guest Relations, Concierge, Front Desk, Sales, Housekeeping, Maintenance, Telephone, and Security.
- Work supportively and flexibly with management personnel, focusing on hotel success and guest satisfaction.
- Meet VIP guests on arrival and ensure they receive the best level of service.
- Assist the Front Office Manager in achieving departmental KPIs linked to Hysat, employee engagement, and profitability.
Qualifications
- At least 2 years of work experience in hotel operations.
- Good customer service, communication, and interpersonal skills are required.
- A relevant degree or diploma in Hospitality or Tourism management is preferred.
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