Guest Relations Manager
Role Overview
Serves as the property Manager on Duty and oversees property operations to ensure high levels of hospitality and service.
Represents property management in guest-related situations, directs lobby guest enquiries, and tracks service issues.
This is a full-time management position in Rooms and Guest Services Operations.
Key Skills for This Role
Full Job Posting
Role overview
Serves as the property Manager on Duty and oversees property operations to ensure high levels of hospitality and service.
Represents property management in guest-related situations, directs lobby guest enquiries, and tracks service issues.
This is a full-time management position in Rooms and Guest Services Operations.
Education and experience
- High school diploma or GED and 2 years of experience in guest services, front desk, or a related professional area; or a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no experience required.
Guest services and operations
- Supervises employees and manages day-to-day operations, including front desk duties when demand is high.
- Handles complaints, disputes, and grievances; coordinates with departments to resolve property and guest issues.
- Monitors guest satisfaction and service quality, coaches employees, and participates in corrective action plans.
- Maintains visibility in public areas during peak times and provides immediate guest assistance.
Team leadership and administration
- Builds cooperation and communication among employees, sets expectations, and recognizes performance.
- Provides guidance, coaching, mentoring, and training; sets performance standards and monitors employee performance.
- Participates in progressive discipline, performance appraisals, and employee training initiatives.
- Manages payroll administration and supports financial management by reviewing budgets, operating statements, and payroll progress reports.
Policies and safety
- Implements customer recognition and service programmes and administers property policies and disciplinary procedures consistently.
- Understands and implements emergency plans, including procedures for accidents, fire, theft, and other emergencies.
- Communicates relevant information to supervisors, peers, and employees in a timely manner.
Location and schedule
- Located at the property on Ras Abu Abboud Street in Doha, Qatar.
- Full-time schedule; the role is not remote.
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