Guest Relations (Customer Service Representative)
We are looking for a professional to join our team in Guest Relations in the Sales Department.
Skills
About This Role
Overview
We are looking for a professional to join our team in Guest Relations in the Sales Department.
Main Responsibilities
First client contact and relationship management
Ensure proposals are sent and answered within 24–48 hours
Create, update and confirm itineraries
Issue pro forma invoices, confirmations, and vouchers
Coordinate clients’ on-site schedules and activities
Develop programs and their written descriptions
Manage travel agency relations and prospect clients
Support sales of services: flights, hotels, transfers, tours, attractions, experiences, leisure, MICE, car services and more
Reservations Department
Maintain supplier relations
Request quotations and manage bookings (hotels, tours, restaurants, guides, tickets)
Send confirmations and vouchers before activities
On-Site Client Activities
Welcome and meet clients
Follow up on activities and itineraries
Schedule and book extra activities
Coordinate with drivers and guides
Requirements
Fluent in Portuguese and English
Application: Kindly send your CV to WhatsApp 050 962 5881, including your expected salary
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