Guest Relations Agent at InterContinental Dubai Marina Hotel & Residences

Overview

• As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
• Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
• Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.
• If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join **InterContinental Dubai Marina Hotel & Residences as a Guest Relations Agent.**
• InterContinental Dubai Marina is a Five-Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars.
• With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
• Your role will include but not be limited to:
• Deliver sincere sense of welcome and hospitality to all guests passing through the lobby.
• Escort guests to the rooms respecting hotel policy and procedures.
• Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints to give special recognition and follow up.
• Ensure that all customers’ queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.
• Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS, as well as regular guest history log.
• Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.
• Ideally, you'll have some or all the following qualifications and experience we're looking for:
• At least 1 year experience in a similar role within a luxury hotel.
• A team player and have strong verbal and written communication skills.
• Knowledge of Opera PMS.
• Fluent in English; German and French speaking candidates are preferred.
• Ability to work different shifts including weekends and holidays.
• What you can expect from us
• We provide our team members with everything they need to succeed.
• From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.
• Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
• IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance.
• We always welcome different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.
• We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and become part of our ever-growing global family.
• Apply today and embark on your next exciting career journey with us!
• As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
• We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.
• We create inspiring experiences for those seeking a richer perspective on the world.
• If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
• Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
• We'll never know unless you hit the 'Apply' button.
• Start your journey with us today.