Guest Relations Manager
Role Description The Guest Relations Manager is a part-time, hybrid role based in Abu Dhabi, with a mix of on-site responsibilities and some work-from-home flexibility.
Skills
About This Role
Role Description
The Guest Relations Manager is a part-time, hybrid role based in Abu Dhabi, with a mix of on-site responsibilities and some work-from-home flexibility.
This role manages day-to-day guest interactions, including welcoming visitors, coordinating meeting logistics, and ensuring a professional and inclusive experience for all guests and partners.
The Guest Relations Manager will handle inquiries via email, phone, and in-person, provide clear information about the organization’s services and facilities, and proactively address guest needs and concerns.
They will maintain guest records, oversee bookings for events and visits, and collaborate with internal teams to support workshops, delegations, and stakeholder meetings.
The role also includes monitoring guest feedback, supporting continuous improvement of service standards, and helping train team members on best practices in guest experience and communication.
Qualifications
- Strong guest-facing skills, including Guest Relations and Customer Service, with a focus on creating a welcoming and professional environment.
- Excellent Communication abilities, including clear verbal and written communication and the capacity to interact with diverse stakeholders.
- Demonstrated commitment to Customer Satisfaction, including handling inquiries, resolving issues, and following up on feedback.
- Experience in Training or coaching team members on service standards, communication, and guest experience processes.
- Previous experience in hospitality, front office, events, or stakeholder relations, ideally in a scientific, academic, or technology-focused environment.
- Strong organizational and time-management skills, with the ability to manage schedules, bookings, and multiple guest requests simultaneously.
- Comfort with basic office software and communication tools; experience with CRM or visitor management systems is an advantage.
- Ability to work on-site in Abu Dhabi and remotely as needed, with a professional, inclusive, and culturally sensitive approach to all guests.
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