Guest Relations Officer
Position Summary The Guest Relations Executive is responsible for delivering an exceptional guest experience by engaging with guests, resolving concerns, collecting feedback, managing online reviews, and supporting service excellence initiatives.
Skills
About This Role
Position Summary
The Guest Relations Executive is responsible for delivering an exceptional guest experience by engaging with guests, resolving concerns, collecting feedback, managing online reviews, and supporting service excellence initiatives.
This role should ensure every family enjoys a memorable and magical experience at Boo Boo Laand.
Guest Experience & Engagement
- Welcome and assist guests throughout the venue in a friendly and professional manner.
- Conduct regular floor walks to engage with families, answer questions, and provide support.
- Ensure a smooth guest journey across all touchpoints, including reception, attractions, birthday parties, and events.
- Create positive and memorable experiences that encourage repeat visits.
Customer Feedback & Review Management
- Encourage satisfied guests to leave reviews on platforms such as Google and TripAdvisor.
- Meet review collection targets and maintain records of guest feedback.
- Monitor and respond to online reviews professionally and promptly.
- Follow up on guest concerns and coordinate service recovery when required.
Feedback Analysis & Reporting
- Collect guest feedback through conversations and surveys.
- Maintain records of compliments, complaints, and suggestions.
- Prepare regular reports highlighting guest feedback trends and improvement opportunities.
Complaint Resolution
- Handle guest complaints with empathy, professionalism, and a solution-focused approach.
- Follow up with guests to ensure concerns have been resolved satisfactorily.
- Escalate and report recurring issues to management.
Team Support
- Share guest feedback and service insights with the team.
- Support staff in delivering excellent customer service standards.
- Identify service improvement opportunities and communicate them to management.
- Pay: AED7,000.00 - AED8,000.00 per month
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Use Autofill When You Apply
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Guest Relations Manager
African Genomics Datahub · Abu Dhabi
Role Description The Guest Relations Manager is a part-time, hybrid role based in Abu Dhabi, with a mix of on-site responsibilities and some work-from-home flexibility. This role manages day-to-day guest interactions, in
Skills
Emiratization (Guest Relations Officer)
Chinese Palace Group · Dubai
Job description: Chinese Palace Group is looking for a friendly, confident, and customer-focused Guest Relations Officer to join our restaurant team in Dubai. Salary: AED 6,000 Working Hours: 4 days a week, 4 hours per d
Skills
4 days ago
Tailor Resume↗Tailor Resume ↗Guest Relations Agent at InterContinental Dubai Marina Hotel & Residences
IHG Hotels & Resorts · Dubai
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury
Skills
4 days ago
Tailor Resume↗Tailor Resume ↗Guest Relations Agent at InterContinental Dubai Marina Hotel & Residences
IHG Hotels & Resorts · Dubai
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury
Skills
4 days ago
Tailor Resume↗Tailor Resume ↗Lifestyle Manager (Guest Relations Manager)- Creating Connections & Memorable Guest Experiences at Kimpton Sevn Dubai (Pre-Opening)
IHG Hotels & Resorts · Dubai
A Role That Creates Connections, Not Just Experiences At Kimpton Sevn Dubai, we believe the best memories are made through people. We're looking for a Lifestyle Manager who naturally connects with others, understands the
Skills
4 days ago
Tailor Resume↗Tailor Resume ↗Guest Relations Officer
Nas House · Dubai
Job Title: Guest Relations Officer (Arabic Speaker) Location: Dubai, UAE Employment Type: Full-Time About the Role We are looking for a friendly, organized, and proactive Guest Relations Officer to join our team. This ro
Skills
6 days ago
Tailor Resume↗Tailor Resume ↗Guest Relations / Listing Officer
AYA HOLDING GROUP · Dubai
We’re Hiring: Guest Relations / Listing Officer ĀYA Boutique Holiday Homes | Premium Holiday Home Experience At ĀYA Boutique Holiday Homes, we specialize in delivering premium holiday home experiences across the UAE, whe
Skills
6 days ago
Tailor Resume↗Tailor Resume ↗Guest Experience Expert - Guest Relations Officer
Westin Hotels & Resorts · Dubai
Additional Information Job Number 26066517 Job Category Rooms & Guest Services Operations Location Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remotely? N Positi
Skills
1 weeks ago
Tailor Resume↗Tailor Resume ↗Guest Experience Expert - Guest Relations Officer
Marriott International · Dubai
Additional Information Job Number26066517 Job CategoryRooms & Guest Services Operations LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates ScheduleFull Time Located Remotely?N Position Type Non-Manag
Skills
1 weeks ago
Tailor Resume↗Tailor Resume ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required