Guest Experience Expert (Front Office Agent)
Role Overview
Full-time, on-site, non-management position in Rooms & Guest Services Operations at Westin Hotels & Resorts in Dubai Marina.
The Guest Experience Expert supports guests throughout their stay and helps make transactions part of the guest experience.
Key Skills for This Role
Full Job Posting
Position details
Full-time, on-site, non-management position in Rooms & Guest Services Operations at Westin Hotels & Resorts in Dubai Marina.
The Guest Experience Expert supports guests throughout their stay and helps make transactions part of the guest experience.
Responsibilities
- Deliver services that support memorable check-in, check-out, and guest stays.
- Process operational needs, address guest requests, complete reports, and share local-area highlights.
- Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
- Maintain a professional uniform, appearance, and communication; perform other reasonable duties as requested.
Qualifications and work conditions
- No related work experience or supervisory experience is listed; no license or certification is listed.
- A high school diploma or G.E.D. equivalent is preferred.
- The role involves standing, sitting, or walking for extended periods and hands-on movement of objects weighing up to 10 pounds without assistance.
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