Guest Experience Expert (Guest Relations Agent)
Role Overview
Deliver a memorable and distinctive guest experience throughout the stay.
Provide a range of services and help guests with operational needs, requests, reports, and local information.
Key Skills for This Role
Full Job Posting
Position summary
Deliver a memorable and distinctive guest experience throughout the stay.
Provide a range of services and help guests with operational needs, requests, reports, and local information.
Guest service and work expectations
- Process operational needs and respond to guest requests.
- Complete reports and share local highlights with guests.
- Move around the work area and perform hands-on duties as needed.
- Follow policies, maintain confidentiality, protect company assets, and uphold quality standards.
- Maintain professional uniform, appearance, and communications.
- May stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.
- Perform other reasonable duties as requested.
Preferred qualifications
- High school diploma or G.E.D. equivalent preferred.
- No related work experience or supervisory experience required.
- No license or certification required.
Work arrangement
- Full-time role at the Westin location on Salwa Road in Doha, Qatar.
- The role is not remote.
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