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Guest Experience Expert

Westin Hotels & Resorts
Baladiyat ad Dawhah, QAT
Full-time
Entry
Onsite
Discovered Today
Guest serviceGuest request handlingGuest experienceOperational supportReport preparationLocal area knowledge

Full Job Posting

Role overview

Guest Experience Experts help guests throughout their stay and take initiative to provide services that make their visit memorable.

The role is in Rooms & Guest Services Operations and is listed as full-time and non-management.

The position is not remote; the listed work location is in Doha, Qatar.

Responsibilities

  • Respond to guest needs and requests and support operational requirements.
  • Prepare reports and share local points of interest with guests.
  • Complete reasonable assigned duties to support guest satisfaction and business operations.

Qualifications and working requirements

  • No related work experience or supervisory experience is required.
  • A high school diploma or equivalent is recommended; no license or certification is listed.
  • The role involves extended periods standing, sitting, or walking and handling objects up to 10 pounds without assistance.
  • Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards and professional appearance and communication.

About Westin

Westin describes its mission as supporting guest well-being and creating a workplace where associates can contribute and develop.

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