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Generalist Service Representative I

Schneider Electric
KSA
Full-time
Onsite
Discovered Today
Equipment installation, maintenance, troubleshooting, and repairStartup and commissioningPreventive and corrective maintenanceElectrical systems and equipmentSchneider Electric products and serviceable assetsSafety procedures and PPE

Full Job Posting

Main mission

Install, inspect, maintain, troubleshoot, and repair customer equipment.

Maintain, retrofit, and provide technical support for Schneider Electric products in the shop and on customer sites; competitive equipment may also be included.

Respond to emergency calls, maintain service tools and documentation, and identify sales opportunities.

Prepare and perform interventions in compliance with safety guidelines.

Activities and responsibilities

  • Perform startup and commissioning, preventive maintenance, and scheduled or unscheduled maintenance.
  • Analyze technical procedures, regulations, and equipment problems; provide appropriate responses.
  • Analyze and explain report results to customers and management.
  • Support planners, coordinators, and project managers in understanding customer site conditions.
  • Escalate quality or technical issues identified in the field.
  • Explain EcoStruxure offerings to customers and use designated digital tools.
  • Track installed serviceable assets and advise customers on optimization opportunities.
  • Perform basic audits of customer electrical systems and equipment.
  • Provide field service operations and a strong customer experience.
  • Maintain work-order, timesheet, and change-order traceability.
  • Certification or accreditation may be required by business or country regulations.

Key success factors

  • Strong customer orientation and technical knowledge of Schneider Electric products and serviceable assets.
  • Willingness to learn technical, digital, and soft-skill competencies.
  • Collaborative approach with internal teams including planners, inside sales, and technical support.
  • Use the digital tools designated for field service representatives.

Performance measures

  • Measures include safety incidents, safety-process and PPE compliance, and cybersecurity deviations.
  • Measures include timesheet adherence, asset tracking, work-order detail, lead generation, and use of field-service digital tools.

Main interactions

Work with customers, planners, operations leaders, technical support, quality, project managers, and commercial teams.

Rewards

  • Schneider Electric describes total rewards and country-specific programs; specific benefit details are not stated in the supplied description.

About Schneider Electric

The company describes its culture through its IMPACT values: Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork.

The company works across automation, electrification, and digitization.

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