General Manager

Role overview

Restaurant operations and guest experience

• Oversee food quality, service standards, and guest satisfaction, and lead the team through dinner and late-night service.
• Coordinate front of house, kitchen, bar, reservations, and security teams.
• Maintain presentation, atmosphere, service delivery, and brand positioning; build relationships with VIP guests and regular customers.

Entertainment and events

• Oversee artists, performers, DJs, and special programming; coordinate schedules, technical requirements, hospitality arrangements, and performance timings.
• Ensure smooth transitions between dining, entertainment, and late-night service; collaborate with entertainment, marketing, and event teams.
• Ensure entertainment activities comply with applicable regulations and venue requirements.
• Plan and execute private events, celebrations, VIP bookings, and special occasions with relevant teams; deliver bespoke guest requirements.
• Identify revenue opportunities through private dining, exclusive bookings, and special event programming.

Financial and commercial performance

• Own financial and operational performance and drive revenue across dining, bar operations, nightlife, VIP experiences, and private events.
• Monitor budgets, sales, average spend, labour costs, food and beverage costs, and profitability.
• Develop commercial initiatives, analyse performance reports, and implement action plans to achieve targets while protecting margins and guest experience.

Leadership and compliance

• Lead, motivate, and develop teams across operational departments; oversee recruitment, onboarding, training, performance management, and succession planning with HR.
• Ensure appropriate staffing for changing business volumes, events, and late-night operations.
• Build a culture of accountability, professionalism, teamwork, and service excellence.
• Ensure compliance with company policies, food safety, health and safety requirements, licensing conditions, and applicable regulations.

Candidate profile

• Proven experience as a General Manager or senior operational leader in a luxury restaurant, premium nightlife venue, or high-end dining and entertainment concept.
• Strong understanding of premium restaurant operations, food and beverage performance, and luxury guest expectations.
• Demonstrated experience managing nightlife, live entertainment, artists, DJs, or high-profile events.
• Proven track record in private events, VIP guest management, and bespoke hospitality experiences.
• Strong commercial acumen and ability to manage a complex P&L and drive revenue and profitability.
• Exceptional leadership, communication, and stakeholder management skills.
• Comfortable managing late-night operations, demanding service periods, and a dynamic, high-energy environment.
• Strong organisational skills, attention to detail, and composure under pressure.
• Experience in Dubai or another leading international hospitality destination is strongly preferred.
• Fluent English is required; additional languages are an advantage.