Front Stage Supervisor
Role Overview
Supervise Front Stage Agents and ensure smooth operations.
Ensure the hotel’s welcoming standards are followed and guests and visitors receive personalized, welcoming service.
Key Skills for This Role
Full Job Posting
Job purpose
Supervise Front Stage Agents and ensure smooth operations.
Ensure the hotel’s welcoming standards are followed and guests and visitors receive personalized, welcoming service.
Qualifications and experience
- At least 2 years’ experience as a Front Stage or Front Office Supervisor in a five-star hotel.
- Hotel School graduate or Front Office Operations certification preferred.
- Excellent English communication skills; additional languages are an advantage.
- Strong knowledge of Front Office operations and OPERA PMS.
- Proficient in Microsoft Office.
- Knowledge of VIP welcoming protocols.
- Strong supervisory and team leadership skills.
Responsibilities
- Supervise Front Stage Agents to ensure smooth operations.
- Ensure the hotel’s welcoming standards are followed and guests and visitors receive personalized, welcoming service.
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