Front Stage Agent
Role Overview
Serve as the main guest contact from arrival through departure and handle enquiries throughout each stay in a friendly and effective manner.
Key Skills for This Role
Full Job Posting
Job purpose
Serve as the main guest contact from arrival through departure and handle enquiries throughout each stay in a friendly and effective manner.
Responsibilities
- Welcome guests professionally, register them according to established policies, and assist them with requirements during their stay.
- Handle guest enquiries in a friendly and effective manner.
- Perform cashiering duties, including foreign currency exchange and paid-outs, while maintaining a balanced cash float.
- Keep the Front Stage/Guest Services Desk staffed, operational, and stocked with required materials.
Qualifications and experience
- At least 1 year of experience in a receptionist or guest service position at a front desk.
- Experience in an international five-star hotel is preferred.
- Bachelor's degree or college diploma in Hospitality Management.
- Knowledge of Microsoft Office applications and OPERA PMS.
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