Front Office Supervisor (German, Russian or Spanish Speaking)

Role overview

Key responsibilities

• Oversee shifts, guide reception colleagues, and provide operational direction and support.
• Support colleague training and identify departmental learning and development needs.
• Follow duty schedules and complete shift opening and closing checks on time.
• Maintain clean reception areas and uphold grooming and appearance standards.
• Use guest comments and incident reports to identify service improvements and share recommendations.
• Check daily staffing levels and regularly verify PSMS accuracy.
• Report maintenance issues affecting service and follow up on resolution.
• Ensure cashiering, cash and credit collections, and cash-drawer procedures are handled correctly.
• Handle guest complaints, escalating serious concerns to managers; greet and escort guests to rooms.
• Maintain team product knowledge and coordinate guest services across hotel departments.
• Communicate with Night Audit and Accounting and attend or conduct meetings when management is unavailable.
• Attend daily briefings and review Front Office communications to stay current with hotel procedures.

Requirements

• Senior High School qualification or equivalent.
• Hospitality or Hotel Management degree is an advantage.
• At least two years' experience in a five-star hotel and at least one year in Front Office.
• Strong command of Microsoft Office, PSMS, GoConcierge, HotSoS, and Rex.
• Middle East and hotel pre-opening experience are advantages.
• Understand guest needs and expectations; deliver superior customer service.
• Organize and handle multiple tasks with attention to detail; motivate and lead a team.
• Plan and organize large projects and prepare departmental reports.
• Clear verbal and written English communication; German, Russian, or Spanish is preferred.

Benefits and development

• Learning and development programmes are offered for different career stages.
• The MOstay programme offers complimentary nights and discounted room rates for colleagues and loved ones.
• Health benefits and wellness programmes are offered to colleagues.
• The employer advertises a competitive salary and benefits package; no salary amount or cadence is specified.

About the employer