Front Office Supervisor
Role Overview
The Front Office Supervisor oversees front-desk operations while on duty, supports receptionists, and helps ensure a warm and professional guest experience.
Key Skills for This Role
Full Job Posting
Company
Grand Mercure Dubai City is a five-star Accor hotel with 361 rooms, dining venues, and meeting facilities.
Role overview
The Front Office Supervisor oversees front-desk operations while on duty, supports receptionists, and helps ensure a warm and professional guest experience.
Responsibilities
- Assist the Duty Manager with daily operations and shift staffing deployment.
- Resolve operational issues with the Guest Service Executive.
- Control room inventory, allocations, and arrival preparations, including special requests.
- Coordinate room readiness, departures, and VIP arrivals with housekeeping.
- Use Opera PMS proficiently and train other Front Office team members.
- Maintain strong working relationships and ensure professional guest service.
- Direct guests to the appropriate person or service.
- Monitor performance standards and report concerns.
- Assist with guest requests and complaints.
- Train new and existing team members.
- Promote Accor loyalty programs, assist with retro-claims, and demonstrate Accor values.
Qualifications
- Minimum two years of relevant experience in a similar capacity.
- A service-focused personality.
- Prior experience with Opera or a related system.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
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