Food & Beverage Supervisor

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

• To generally promote and ensure good inter-departmental relations.

• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

• To assist the Assistant Manager / Food & Beverage Operations Manager in any task outlined/detailed by him/her.

• To take time and get to know the guests, and to be committed to service excellence.

• To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

• Monitor’s duty schedules for the respective team.

• Works towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.

• Ensures that under no circumstances the entrance door is left unattended.

• Contributes to meet / maximize the monthly revenue budget for the respective outlet.

• Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.

• He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.

• To report any equipment failures/problems to the Maintenance Department.

• To pass any maintenance requests to the Maintenance Department.

• To participate in any Training/Developments schemes as recommended by senior management.

• Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.

• Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.

• Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.

• Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).

• Contributes to the upkeep of the outlet’s database of regular guests.

• Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.

• Resolves guests’ complaints directly or consults with immediate Supervisor.

• Does all mise en place work according to a whole day service requirements.

• Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.

• Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication within the assigned team.

• Familiar with the outlets menu and promotional activities.

• Familiar with the company’s internal policies and safety procedures.

• Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.

• To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.

• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.

• To carry out any other reasonable duties and responsibilities as assigned.

• Daily log book

• Vacation schedules yearly