Front Desk Agent
Key Skills for This Role
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About the hotel
Grand Mercure Dubai City is a five-star Accor hotel with 361 rooms, dining venues, and meeting facilities.
Responsibilities
- Provide professional, friendly, engaging service.
- Greet and check in guests, settle accounts, and follow service standards.
- Record daily transactions and handle cash, currency exchange, and float balancing.
- Handle guest requests, questions, and concerns promptly.
- Promote a professional team environment and follow department policies and procedures.
- Complete other management-assigned tasks and uphold high internal and external customer-service standards.
Qualifications
- Two years of experience in a similar hotel-industry role.
- Excellent communication and interpersonal skills; professional appearance and customer-focused attitude.
- Strong organizational, multitasking, attention-to-detail, and problem-solving abilities.
- Ability to work in a fast-paced environment; basic computer proficiency and willingness to learn new systems.
- Reliable, dependable, and team-oriented.
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