Front Office Manager
Role Overview
Assists with administering front office functions and supervising staff across bell and door services, switchboard, guest services, and front desk.
Directs front office procedures to support efficient check-in and check-out, guest and employee satisfaction, and departmental financial performance.
Key Skills for This Role
Full Job Posting
Role summary
Assists with administering front office functions and supervising staff across bell and door services, switchboard, guest services, and front desk.
Directs front office procedures to support efficient check-in and check-out, guest and employee satisfaction, and departmental financial performance.
Guest services and front desk operations
- Manage daily operations, service quality, staffing levels, and departmental financial objectives.
- Set goals and work priorities; handle complaints, disputes, grievances, and conflicts.
- Oversee front desk shifts and ensure compliance with policies, standards, and procedures.
- Perform front desk duties and run shifts when needed.
Team leadership and guest experience
- Supervise and manage employees, communicate expectations, recognize performance, and maintain team collaboration.
- Coach and develop employees and provide feedback on guest service behaviors.
- Respond to guest problems, gather feedback, and empower staff to provide excellent service.
- Support employee orientation, feedback, interviewing, hiring, and progressive discipline.
Policies and department performance
- Implement customer recognition and service programs and train staff on credit policies.
- Supervise room-selling procedures to maximize room revenue and manage occupancy.
- Complete disciplinary procedures and documentation in line with standard and local operating procedures.
Education and experience
- High school diploma or GED plus 2 years of experience in guest services, front desk, or a related professional area; alternatively, a relevant 2-year degree with no work experience required.
- The degree alternative is in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
Schedule and location
- The position is full time and not remote.
- The role is located at the front office in Dubai.
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