Front Office (Guest Services) – Retaj Hotels & Hospitality)
About This Role
Retaj Hotels & Hospitality manages hotel properties and real estate projects aligned with Islamic hospitality standards.
Job Description:
At Retaj Hotels, the Front Office / Guest Service Agent is responsible for being the first point of contact for hotel guests, ensuring a smooth and welcoming experience.
Core responsibilities:
Greet guests upon arrival and provide a warm welcome
Handle check-in and check-out procedures
Manage room reservations and booking systems
Answer phone calls, emails, and guest inquiries
Provide information about:
Hotel facilities
Services
Local attractions
Coordinate with housekeeping and other departments for:
Room readiness
Guest requests
Handle complaints and guest issues professionally
Maintain accurate guest records and billing information
Ensure smooth daily operations at the front desk
Retaj Hotels operates “Islamic hotels,” so service is delivered in a family-friendly, alcohol-free environment
Front office staff are expected to maintain high hospitality and cultural service standards
Skills Required:
Strong communication skills (English required, Arabic is a plus)
Customer service experience (hotel or retail preferred)
Basic computer skills (PMS systems like Opera is a plus)
Professional appearance and calm attitude
Ability to handle shift work (morning/evening/night shifts)
الراتب المدفوع: QAR٣٬٥٠٠٫٠٠ لكل شهر
موقع العمل: بشكل شخصي
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