Front Office Assistant

About This Role

General Information

Ref # 232237 Location Qatar-Doha Job family Pilots & Flight Operations

• Closing Date: 2026-04-05

Description

About the role:

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations – ITC team as a Front Office Assistant to be based in Doha, Qatar.

At Flight Operations - ITC Department, we are committed to offer state-of-the-art training facilities to cater to different disciplines in the commercial aviation industry, through simulation-based training solutions.

We are looking for a Front Office Assistant who is customer focused and drives customer satisfaction while responding to customer enquiries.

Specific responsibilities for the role include:

• Attend to all queries and requirements of Trainer/Trainee both internal and external guests.
• Maintain front desk records which includes documentary filing, inventory count and coordinating for training material required for training needs.
• Act as IT support staff in resolving some minor IT issues like keyboard or mouse, projector and sound system not working, desktop not starting and any other issues that may arise during the shift. Also providing administrative/operational support during non-office hours and weekends.
• Maintain device and classroom logs as well as have them sent to the concerned team for auctioning in case of noted defects.
• Assist front line crew by checking in AIMS for their simulator schedules, classrooms, FTD’s, reporting time, number of trainees and other queries raised.
• Using of SIMS application for booking classrooms, simulators, FTD’s, Door trainers. Updating of training material issued for the session and mark no-show for the session not utilized on booked slots.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

About you

The successful candidate will have the following skills and qualifications:

• Relevant vocational, tertiary, or trade qualification with a minimum of 3 years of relevant experience in a service oriented, facilities, hospitality, or customer focused environment.
• Basic to intermediate computer literacy, with the ability to use standard office productivity tools.
• Strong organizational skills with the ability to maintain records, prepare basic reports, and manage documentation accurately.
• Ability to work independently, prioritize tasks, and make sound decisions with minimal supervision.
• Demonstrated attention to quality, presentation, and detail, with a strong commitment to customer satisfaction.
• Excellent command of spoken and written English.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=232237