Front Office - Executive

About This Role

About JLL We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Role We are seeking a self-motivated, customer-focused professional to serve as the primary point of contact for our clients and visitors. This role requires someone with excellent communication skills who can represent our organization with professionalism and warmth.

Key Responsibilities

Front Desk Operations

• Welcome and register all visitors according to security protocols
• Answer multi-line phone system professionally
• Track visitor arrivals and coordinate with hosts
• Issue visitor passes and maintain visitor logs

Meeting Room Support

• Schedule and manage conference room bookings
• Conduct daily room inspections and report maintenance issues
• Coordinate room setups and catering arrangements
• Provide basic audio-visual equipment support

Administrative Support

• Handle incoming/outgoing mail and packages
• Manage printing and binding requests
• Maintain reception area cleanliness and organization
• Procure and distribute office supplies

Additional Duties

• Support building services and FM teams as needed
• Maintain parking logs (where applicable)
• Follow security protocols and report issues
• Participate in training and development opportunities

Requirements Experience: Minimum 2-3 years front-of-house, customer service, or hospitality experience preferred

Skills:

• Excellent verbal and written communication
• Strong attention to detail
• Ability to multitask in fast-paced environment
• Professional appearance and demeanor
• Flexibility to adapt to changing priorities
• Basic computer proficiency

Competencies:

• Customer-focused mindset
• Team collaboration
• Conflict resolution abilities
• Proactive problem-solving approach