Front Office Executive (Male)

Provides excellent customer service to patients, answering questions and providing information as appropriate.

Approves leave requests, manages banked/compensatory time and ensures adequate staffing.

Inputs patient charges and delegates related duties as required.

Provides direction and training per Family Medicine policy for scheduling and re-scheduling patient appointment.

Maintains record-keeping of all payments and outstanding balances for purchasing activities.

Answer phone calls, respond to inquiries, and provide accurate information.

Coordinates and/or supplies training for new front office employees and temporary staff.

Serves as a liaison between the departmental timekeeper and the clinic.

Conducts annual performance evaluations.

Coordinates disciplinary actions of front office employees in conjunction with Practice Administrator and Personnel Coordinator.

Monitors front office work load and task list, assigning and delegating as needed.

Ability to remain flexible, to handle high levels of stress and to manage frequent interruptions.

Ability to attend to detail and to produce accurate, reliable work.

Ability to model ETSU Core Values to staff members.

Ability to learn and efficiently assimilate new technologies, hardware, and software into daily functions.

Ability to electronically create, store, edit, and transmit documents as required for the performance of job function.

Ability to promote process improvement and decision making.

Ability to write well and use professional business English.

Ability to use general office equipment such as a scanner, fax machine, etc.

Ability to manage complex scheduling issues and challenges.

Strong communication and interpersonal skills.

Ability to multitask, stay organized, and work in a fast-paced environment.

A positive attitude and willingness to learn.

**Fluent in Hindi and English** – Required

Previous experience in a front office role in a healthcare setting preferred