Front Office Assistant

Position overview

Customer and internal communication

• Monitor customer emails and triage requests promptly.
• Summarise job specifications, order details, and customer queries for the production team.
• Greet visitors and handle face-to-face inquiries or sales at the front counter.

Dispatch and operations support

• Generate and print shipping labels for outgoing orders.
• Prepare dispatch documentation for accurate, timely delivery.

Office and consumables management

• Monitor office, stationery, kitchen, and printing supplies.
• Reorder consumables as needed within approved budgets.

General administration

• File, scan, photocopy, and distribute mail.
• Maintain a clean, organised, welcoming reception and office area.
• Provide administrative support to management and team members.

Required qualifications and skills

• Strong written and verbal communication, including confident front-desk customer interaction and clear email writing.
• Competency with email clients, Microsoft Word, Excel, and web browsers.
• High attention to detail and accurate data entry.
• Good time management and ability to prioritise tasks.
• Positive, proactive attitude and willingness to learn.

Desirable experience

• Previous front-of-house customer service, retail, or office experience is desirable but not required.

Schedule

• Part-time, 20 hours per week, Monday to Thursday.
• School-time-friendly option of 8 AM to 1 PM or 9 AM to 2 PM.

Pay

• $30 per hour plus 12% superannuation.

Workplace

• On-site, in person.