Front Office Agent
Role Overview
The Front Office Agent joins the Front Office team and creates a welcoming first impression for hotel guests.
The role supports guest experience from check-in through check-out in a fast-paced hospitality environment.
Key Skills for This Role
Full Job Posting
About The Ned Doha
The Ned Doha is a hotel and private members’ club with dining concepts, bedrooms, event spaces, a rooftop terrace, spa, gym, and outdoor pool.
The role
The Front Office Agent joins the Front Office team and creates a welcoming first impression for hotel guests.
The role supports guest experience from check-in through check-out in a fast-paced hospitality environment.
What you’ll be doing
- Welcome guests on arrival and departure; manage check-ins and check-outs according to procedures and standards.
- Handle enquiries, requests, and complaints promptly; provide information about hotel services, facilities, and local attractions.
- Coordinate with Housekeeping, Concierge, Engineering, and other departments for smooth daily operations.
- Process payments, maintain billing records, and handle cash and transactions responsibly.
- Maintain an organized front desk, uphold hospitality standards, and support guest satisfaction and operational excellence.
- Complete administrative and operational tasks efficiently.
About you
- Previous front office or guest-facing hospitality experience is preferred.
- Excellent communication and interpersonal skills, service orientation, and proficiency in hotel management systems and front office operations.
- Strong organization, attention to detail, accuracy, and ability to remain calm and solution-oriented under pressure.
- Flexible to work evenings, weekends, and public holidays; fluent in English.
- Additional language skills are an advantage; Arabic is specifically noted as advantageous.
- Positive attitude, professional appearance, commitment to guest experience, and collaborative approach.
Compensation and benefits
- Tax-free salary of QAR 32,400 per year.
- Benefits include 21 calendar days of annual leave, 11 paid public holidays, sick leave under Qatar Labour Law, private medical insurance for the employee, and end-of-service benefits.
- Additional benefits include complimentary team meals, hotel and dining rates for the employee and family or friends, development opportunities, and recognition programmes.
Workplace
- The role is based in a hotel front office in Doha.
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