Front Desk Receptionist - FITNESS/Hospitality

About This Role

Brief description

JOB DESCRIPTION

RECEPTIONIST + Admin Support

The position of receptionist consists of answering inquiries and obtaining information for the general public, customers, visitors, and other interested parties. It also provides information regarding activities conducted at the establishment; location of departments, offices, and employees within the organization . Job also includes additional administrative tasks

Operational Responsibilities on the floor:

• Ensuring studio is clean at all times and after every class
• Working with cleaning company to ensure all cleaning tasks are completed
• Ensuring all items in the studio are in their allocated places
• Making sure all office supplies are ordered and restocked
• Making sure all snacks and water are ordered and restocked
• Working with maintenance, building management, and vendors to ensure they are scheduled on time
• Working supplies are ordered and restocked : socks, props, etc
• Keep Stock sheets of supplies , merchandise, and propsCommunication:
• Collect, sort, distribute and prepare mail and messages
• File and maintain records
• Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specificdestinations;
• Hear and resolve complaints from customers and the public;
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and schedulingappointments;
• Work and manage client records in Glofox
• Make promotional calls to prospects where needed
• Making sure that all clients are receiving reminders and feedbacks through website or app
• Communicating special offers and promotions

Page 1

• Come up with exciting ways to remind clients to come to exercise
• Follow up on clients who have not booked in a while
• Follow up on clients to ensure that they are renewing their packages and consuming their packages.
• Come up with sales tactics and challenges to help consume packages where applicable
• Make sure class schedule is updated where needed
• Maintain class records and instructors cancelation
• Maintain client class records
• Represent MyCore in outside events where applicable.
• Manage events registrations + feedback + loading of leads on Glofox
• Assist in emailing, scheduling, and gathering input for all business development activities with studio manager
• Maintaining Glofox client recordso Updatespecificissues,conditions,injuries o UpdatepackagesAdministrative Tasks
• Work with Management every month to load the schedule on Glofox
• Work with Management and instructors on covers list and update glofox Qualifications and requirements
• A high school diploma or equivalent;
• Ability to give full attention to what other people are saying, actively look for ways to help people, and adjust actionsconcerning others' actions.
• Friendly and EnergeticCompetencies (in order of importance)
• Dependability — Job requires being reliable, responsible, and dependable in fulfilling obligations.
• Attention to Detail — Job requires being careful about detail and thorough in completing tasks.
• Integrity — Job requires being honest and ethical.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressivebehavior, even in challenging situations.

Page 2

• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Pay: AED3,000.00 - AED4,500.00 per month

Work Location: In person