Front Desk Receptionist
Key Skills for This Role
Full Job Posting
Customer service and reception
- Meet and greet showroom customers and assist walk-in customers at the Service Centre.
- Handle the telephone switchboard and take messages.
- Keep waiting customers comfortable and well looked after; thank customers when they leave where possible.
- Communicate professionally with customers before, during, and after service.
- Monitor complaints, conduct CRM follow-up, and ensure corrective action is taken.
Operations and customer growth
- Plan workshop and team capacity and support continuous workshop utilization.
- Identify improvements to floor-traffic control and report showroom discrepancies that may harm customer satisfaction.
- Provide updated product information and promote the Geely brand.
- Develop and maintain customer relationships and support customer growth using appropriate propositions and ethical sales methods.
- Liaise with Sales, Parts, and Finance; support department objectives and customer growth and divisional targets.
- Encourage team spirit, contribute to projects and meetings, and communicate ideas and plans clearly.
Candidate profile
- At least two years of customer-service experience.
- Strong communication skills in English and administrative skills.
- High school diploma or bachelor’s degree.
Pay
- AED 5,000–5,500 per month.
Work location
- Work is in person.
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