Front Desk Agent
Role Overview
Welcomes hotel guests and supports a smooth, positive stay through front desk service, guest assistance, records, and reservations.
Key Skills for This Role
Full Job Posting
Role overview
Welcomes hotel guests and supports a smooth, positive stay through front desk service, guest assistance, records, and reservations.
Guest service and front desk duties
- Deliver efficient, courteous, prompt service from guest arrival through departure.
- Greet guests by name when known and escort them to their rooms.
- Familiarize guests with their rooms and hotel facilities, and assist with inquiries and requests.
- Stay informed about hotel information and local services, including hours, promotions, events, and attractions.
- Monitor daily rate and occupancy levels to support accurate decisions.
- Handle incidental charges using computerized Front Office systems and cashiering standards.
- Process accounts from check-in to check-out and accurately post incidental charges.
- Maintain accurate guest records and handle reservations; collaborate with other departments to meet guest needs.
- Protect guest privacy and follow hotel policies, service standards, and environmental, health, and safety procedures.
Requirements
- Provide a friendly and professional demeanor when assisting guests.
- Understand hotel policies, procedures, service standards, facilities, and current events.
- Follow environmental, health, and safety standards and procedures.
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