FM Coordinator
Key Skills for This Role
Full Job Posting
Key responsibilities
- Manage the FM helpdesk as the primary contact for tenant telephone complaints, maintenance requests, and emergency service calls.
- Use ERP/CAFM platforms to create, assign, monitor, and close reactive work orders and PPM schedules within SLA timelines.
- Write technical updates, client responses, vendor inquiries, and operational announcements.
- Process LPOs, delivery notes, supplier invoices, and material-consumption sheets in the ERP system.
- Prepare reports and spreadsheets tracking technician attendance, job completion rates, vehicle logs, and KPIs.
- Coordinate maintenance visits, access permits, and progress updates with clients, property managers, and subcontractors.
- Maintain physical and electronic files for asset registries, tenant contracts, vendor records, and statutory safety-compliance documents.
Experience and qualifications
- At least 2 years as an administrator or helpdesk coordinator in facilities management, building maintenance, or property management.
- Diploma or bachelor's degree in Business Administration, IT, Commerce, or a related field; the posting also lists a diploma as required.
- Hands-on ERP/CAFM proficiency, such as Odoo, Vendercafe, or similar maintenance modules.
- Advanced MS Excel and strong Word and Outlook skills, excellent typing, and professional email writing ability.
- Experience handling maintenance calls and complaints and dispatching multi-skilled maintenance teams.
- The posting specifies 2 years of ERP systems, complaint handling, and help desk experience.
Languages and work style
- English fluency is required; Hindi is listed as required in the language section.
- Arabic proficiency is highly preferred.
- Strong organization, multitasking, attention to detail, and a professional, client-focused telephone manner.
Location and work arrangement
- The posting requires the candidate to be based in Abu Dhabi or willing to relocate before joining.
- Work location is in person.
Pay
- Pay is AED 2,500–3,000 per month.
Employment type
- The source lists full-time employment.
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