Field Services and Desktop Support Tech
Full Job Posting
Cognizant is seeking a seeking a Field Services & Desktop Support Tech in High Point, NC.
The ideal candidate will have 4-7 years of onsite desktop support experience across office and factory environments.
The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices.
The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly
Key Responsibilities
- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools;
- Perform incident management, RCA for major incidents , and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles .
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Qualifications
· 3 plus years of Desktop Support Services experience including Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
· 2 to 3 years of Cisco VC devices troubleshooting and telephony.
· 2 to 3 years of troubleshooting network/Wi-Fi issues.
Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran.
If you require accessibility assistance applying for open positions in the US, please send an email with your request to [email protected]
About Cognizant
Global professional services company providing technology and consulting services.
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