Executive Technology Services Specialist

Role Overview

Executive Technology Support

• Act as the primary technology point of contact for designated executive offices and senior leadership.
• Take end-to-end ownership of executive technology issues, ensuring timely resolution with minimal disruption.
• Configure, maintain, and troubleshoot laptops, tablets, smartphones, peripherals, and workplace technology.
• Support Windows, macOS, iOS/iPadOS, and Android environments.
• Provide technical assistance for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

Endpoint Management & Security

• Support Microsoft Intune, Entra ID, MFA, device enrolment, compliance, and secure access.
• Maintain executive device readiness through updates, encryption, backups, migration, replacement, and recovery.
• Apply security controls, least-privilege access, confidentiality, and data protection requirements.
• Immediately escalate security incidents, device loss, or suspected information exposure.
• Maintain accurate, concise, and restricted documentation of executive devices, configurations, and support arrangements.

Executive Meetings & Collaboration Technology

• Prepare and validate technology for executive meetings, presentations, video conferences, and important external engagements.
• Conduct proactive readiness checks covering devices, connectivity, user access, audio/video, and presentation technology.
• Troubleshoot Microsoft Teams, video conferencing, and meeting-room technology.
• Anticipate and resolve potential technical issues before they affect executive meetings or business-critical engagements.

Technical Troubleshooting & Service Coordination

• Independently diagnose and resolve complex device, application, connectivity, Wi-Fi, VPN, and network-related issues.
• Coordinate with infrastructure, cybersecurity, network, application, and external support teams while retaining ownership until resolution.
• Identify recurring issues, perform root-cause analysis, and implement permanent corrective actions.
• Coordinate vendors and specialist teams when required, ensuring service quality and timely resolution.

Digital Workplace & Continuous Improvement

• Identify opportunities to improve executive productivity through approved AI assistants, automation, and emerging workplace technologies.
• Support the adoption and effective use of approved collaboration and productivity tools.
• Provide technology support outside normal working hours and at other approved locations when required.
• Remain available on-call and on standby for urgent or business-critical executive technology requirements, including weekends and public holidays when required.

Requirements

• Minimum 5 years of hands-on experience in executive technology support, advanced end user computing, endpoint engineering, or digital workplace services.
• Proven experience supporting senior executives or other high-priority users.
• Native Arabic speaker with fluency in English.
• Strong hands-on expertise in Windows, macOS, iOS/iPadOS, Android, and Microsoft 365.
• Practical experience with Microsoft Intune, Entra ID, MFA, endpoint management, device compliance, and endpoint security.
• Strong experience with Microsoft Teams, video conferencing, and meeting-room technology.
• Good understanding of Wi-Fi, VPN, connectivity, and general network troubleshooting.
• Ability to diagnose complex technical issues independently and coordinate specialist teams or vendors when necessary.
• Strong understanding of information security, confidentiality, privileged access, and data protection.
• Relevant Microsoft, endpoint, security, or IT service management certifications are an advantage.
• Willingness to work flexible hours and provide on-call support when required.

Personal Attributes

• Absolute discretion and confidentiality when handling executive information.
• Strong ownership, accountability, and follow-through.
• Calm, responsive, and effective under pressure.
• Proactive approach to anticipating and preventing technical issues.
• Sound judgment when managing sensitive information and privileged access.
• Comfortable working in a high-trust, time-sensitive executive environment.
• Flexible regarding working hours and locations based on business requirements.

Success Measures