Executive - Operations

Role overview

Roles and responsibilities

• Promote the SmartQ Ordering App by explaining its benefits, convenience, and offers.
• Encourage app downloads and use through guidance and training; help users without the app place orders and pay using digital wallets.
• Coordinate menu updates with food partners and work with the technology team to update the app, push notifications, and banners.
• Conduct cafe hygiene checks and hourly governance reviews; address issues and report incidents, accidents, and near misses.
• Maintain a positive work environment and high-quality service; collect employee and client feedback.
• Ensure displays, counters, and service areas meet company and statutory requirements; monitor adherence to SOPs.
• Inspect work areas during and after operations, ensure proper waste disposal, maintain HSE records and temperature logs, and report deviations.
• Ensure equipment is used according to Equipment Safety Work Procedures and report downtime.

Qualifications

• At least 1 year of relevant experience.
• Graduate or diploma in Hotel Management.
• Strong communication skills in English and the local language.
• Basic computer skills; willingness to learn.
• Ability to guide and manage food-partner staff, work collaboratively, and show self-motivation and initiative.
• Service orientation, positive attitude, honesty, integrity, and flexibility are sought.

Role skills

• Cafeteria service and operations coordination.
• App guidance, food-partner coordination, and menu-update coordination.
• Hygiene checks, HSE records, temperature logs, waste disposal, and equipment safety procedures.
• Team and client communication, feedback collection, and staff guidance.