Business Head

About SmartQ

Role Overview

Roles and Responsibilities

• Develop and execute comprehensive business strategies aligned with the company's vision, objectives and long-term growth plans within the F&B industry.
• Conduct in-depth market analysis to identify emerging trends, customer preferences and new business opportunities.
• Manage end-to-end operations of the F&B business unit, ensuring seamless coordination across departments and operational excellence.
• Streamline operational processes and implement efficiency-driven initiatives to enhance productivity, optimize resource utilization and reduce costs.
• Lead financial planning, budgeting, forecasting and P&L management to achieve revenue growth, profitability and financial sustainability targets.
• Lead, mentor and develop high-performing teams by fostering collaboration, accountability and continuous learning.
• Promote a positive, customer-focused workplace culture that encourages teamwork, innovation and superior service delivery.
• Identify and pursue new business expansion opportunities while collaborating with sales and marketing teams to accelerate revenue generation.
• Monitor key business metrics, operational KPIs and financial performance to ensure continuous improvement and achievement of organizational goals.
• Ensure compliance with industry regulations, quality standards, food safety protocols and company policies across all business operations.

Qualifications

• Proven 10+ years of progressive leadership experience in the food services or F&B industry with a strong track record of business growth, operational excellence and profitability.
• Bachelor's or Master's degree in Business Administration, Management, Hospitality or a related discipline from a recognized institution.
• Demonstrated success leading large-scale business operations, managing cross-functional teams and delivering strategic initiatives in a senior leadership capacity.
• Exceptional strategic thinking, business acumen and problem-solving capabilities with the ability to make data-driven decisions in fast-paced and dynamic environments.
• Strong leadership, stakeholder management, communication and interpersonal skills with the ability to influence teams, partners and senior management.
• Sound financial expertise with proven experience in budgeting, forecasting, P&L management, cost optimization and revenue enhancement strategies.
• Deep understanding of the food services industry, market trends, customer behavior, operational best practices and competitive business landscapes.