Executive IT Specialist

Role overview

Main responsibilities

• Support C-suite laptops, mobile phones, tablets, and communication tools at VIP level.
• Set up, configure, and migrate devices, including data transfer and application readiness across work and personal platforms.
• Provide meeting and conferencing support for boardrooms, hybrid meetings, and AV technologies.
• Conduct proactive device checks, updates, and maintenance.
• Coordinate with IT to resolve escalations and align on standards.
• Handle technology procurement, device replacements, and vendor coordination.
• Maintain strict confidentiality with executive information, communications, and digital assets.
• Respond to urgent or after-hours needs as part of on-call availability.
• Recommend improvements to the executive technology experience.

Qualifications and skills

• Strong proficiency in Windows, macOS, iOS, and Android ecosystems.
• Experience supporting Teams Rooms, Zoom Rooms, and major AV or conferencing technologies; Poly, Crestron, and Logitech are preferred.
• Strong troubleshooting skills across networks, conferencing tools, and end-user devices.
• Excellent communication, professionalism, and service orientation for high-demand leadership support.
• Discretion, reliability, and calm under pressure.
• A bachelor’s degree in IT, Computer Science, or equivalent experience is preferred.

Experience

• 4–8 years of IT support experience, preferably in a large enterprise, multinational, or corporate environment with mature IT operations.
• Demonstrated VIP or executive-level technical support experience in high-expectation environments.
• Experience supporting diverse device ecosystems in hybrid work settings.
• Experience collaborating with infrastructure, networking, cybersecurity, and service desk teams in structured IT departments.

Benefits

• 24 annual leave days.
• Annual flight home.
• Life insurance plan.
• Medical insurance plan, with an option to upgrade at the employee’s cost.
• Bonus scheme in relevant departments.