Executive Housekeeper

Role summary

Education and experience

• High school diploma or GED and 2 years of experience in housekeeping or a related professional area; alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Housekeeping operations

• Communicate guest room status to the Front Desk and coordinate guestroom maintenance needs with Engineering.
• Supervise general cleaning schedules and assign work using room-cleaning and prospective check-out information.
• Manage daily housekeeping operations and ensure compliance with policies, standards, and procedures.
• Maintain stock and order guestroom supplies, cleaning supplies, and uniforms; ensure employees have proper supplies, equipment, and uniforms.
• Support and supervise inspections of guestrooms and public spaces, communicate areas needing attention, and follow up with staff.

Costs and guest service

• Manage controllable expenses and department operations to meet or exceed budget goals; use budgets, operating statements, and payroll progress reports as needed.
• Respond to guest problems and complaints, improve service performance, empower employees to deliver service, and emphasize guest satisfaction and continuous improvement.

People management

• Supervise staffing levels to meet guest service, operational, and financial objectives; ensure employees understand expectations.
• Administer policies and disciplinary procedures fairly and consistently, and complete required documentation.
• Investigate employee accidents as needed; observe service behavior and provide employee feedback.
• Train new room attendants and provide follow-up training; support orientation, appraisals, progressive discipline, and interviewing and hiring as needed.

Schedule

• Full-time schedule.

Workplace

• The posting states the role is not remote and lists a Doha, Qatar property location.