Officer-Loss Prevention

Position Summary

General Expectations

• Follow all company policies and procedures and report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications and ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Enter and locate work-related information using computers and/or point of sale systems.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Schedule and Position Type

• Schedule: Full Time.
• Located Remotely? N.
• Position Type: Non-Management.

About Sheraton

Responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS, or administer first aid/CPR as required.
• Assist guests and employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest and employee disturbances and call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Handle interruptions and complaints and resolve safety hazard situations.
• Escort unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents and thefts and call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports and documents.
• Conduct investigations, gather evidence, and conduct interviews with relevant parties.