Executive Butler
Role Overview
Executive Butlers anticipate guest needs and provide highly personalized service throughout the guest journey.
The role serves as a luxury-hospitality ambassador and primary point of contact for VIP guests.
Key Skills for This Role
Full Job Posting
Role overview
Executive Butlers anticipate guest needs and provide highly personalized service throughout the guest journey.
The role serves as a luxury-hospitality ambassador and primary point of contact for VIP guests.
Guest service and coordination
- Manage special requests, arrange personalized experiences, and oversee room readiness.
- Facilitate arrivals and departures, respond to inquiries, and provide local recommendations.
- Coordinate with hotel departments and handle confidential matters.
- Stay visible across the property, assist guests directly, and coordinate operational activities.
- Follow policies, protect company assets, maintain safety, and uphold luxury service and professional appearance standards.
Preferred qualifications
- High school diploma or GED equivalent; hospitality or related education is preferred.
- Experience in luxury hospitality, guest relations, butler service, front office operations, or customer-facing work is preferred.
- No supervisory experience is required; no license or certification is required.
Preferred skills
- Guest service, relationship building, attention to detail, and anticipating guest needs.
- Verbal and written communication, discretion, confidentiality, organization, and multitasking.
- Knowledge of luxury hospitality standards and VIP guest service practices.
- Ability to work flexible schedules, including weekends and holidays.
About the employer
The Luxury Collection is a Marriott International portfolio of luxury hotels and resorts with properties in more than 35 countries.
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