Enterprise Account Manager
Role Overview
Manages one or more large accounts or leads a substantial part of a top account.
Owns account business performance, pipeline development, deal support and closure, customer relationships, and partner engagement.
Key Skills for This Role
Full Job Posting
Work arrangement
- The role is hybrid, averaging two days per week from an HPE office.
Role overview
Manages one or more large accounts or leads a substantial part of a top account.
Owns account business performance, pipeline development, deal support and closure, customer relationships, and partner engagement.
Responsibilities
- Translate customer KPIs, priorities, and initiatives into plans for relevant IT solutions and articulate their business value to executives.
- Identify opportunities, build a strong account pipeline, lead early engagements, maintain deal ownership, and drive deals to closure with internal teams and partners.
- Build executive customer relationships and define engagement with key influencers and decision-makers.
- Develop partner relationships, govern the account partner network, and update partner strategy.
- Maintain IT industry and HPE portfolio expertise and present relevant trends and solutions to customers.
- Lead the extended account team, establish governance and feedback, and coordinate with other HPE organizations to improve customer satisfaction and loyalty.
Education and experience
- Typically 6–10+ years of account management experience.
- University or bachelor’s degree preferred, or equivalent experience; engineering or technology education, an advanced degree, or MBA desired.
- IT industry experience preferred; experience working within an IT department or with customers is a plus.
- Requires strategic planning, sales execution, relationship-building, influencing, negotiation, communication, business acumen, and team leadership capabilities.
Knowledge and skills
- Relevant capabilities include account planning, pipeline building, sales execution, IT industry acumen, HPE portfolio knowledge, partner management, and team leadership.
- The role emphasizes customer relationships, two-way communication, influencing and negotiation, business acumen, operational excellence, integrity, and continuous learning.
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