Engineer I - Cloud Support Engineer

Role overview

Responsibilities

• Triage Jira and ServiceNow tickets, fulfill scoped account and IAM requests, and execute established runbooks.
• Support change management, incident response, on-call operations, and escalation to senior engineers.
• Use Terraform, AWS console and CLI tools, pull requests, and private module patterns for scoped changes.
• Apply agentic AI to ticket triage, runbook support, self-service, and incident summarization.
• Collaborate with monitoring and other Cloud Center of Excellence teams and document learning.
• Participate in Agile and Scrum ceremonies and apply the AWS Well-Architected Framework.

Requirements

• At least 1 year of cloud, infrastructure, or software engineering experience; internship, co-op, or bootcamp experience counts.
• Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent work experience.
• Foundational AWS exposure and willingness to learn Terraform, Terraform Cloud, and GitHub Actions.
• Ability to complete scoped technical work under guidance and participate in 24x7 supported on-call rotations.
• Familiarity with Jira, ServiceNow, or a comparable ITSM workflow and a customer-service orientation.

Core competencies

• Strong growth mindset, coachability, reliable execution, and willingness to ask for help early.
• Continuous learning in cloud-native technology, infrastructure as code, and applied AI.
• Clear written and verbal communication in tickets and pull requests.
• Ability to build trusting relationships across globally distributed engineering teams.

Preferences

• AWS Certified Cloud Practitioner, HashiCorp Certified: Terraform Associate, and Kubernetes and Cloud Native Associate are preferred.
• Exposure to agentic AI or generative AI tools is preferred.
• Scripting exposure in Python, Bash, or PowerShell is preferred.
• Experience with globally distributed teams across the United States and India or the GCC is preferred.

Team context

• The role supports LPL's Cloud Center of Excellence across its United States offices and India Global Capability Center.
• The position participates in a 24x7 supported first-line on-call rotation.