Engagement Associate
Role Overview
Provides high-quality customer service to clients and members and works with operations colleagues to support centre operations.
Acts as a first point of support for in-house and external members and builds strong client relations.
The role is an individual-contributor position emphasizing customer service, attention to detail, and proactive support.
Key Skills for This Role
Full Job Posting
Job summary
Provides high-quality customer service to clients and members and works with operations colleagues to support centre operations.
Acts as a first point of support for in-house and external members and builds strong client relations.
The role is an individual-contributor position emphasizing customer service, attention to detail, and proactive support.
Responsibilities
- Contribute to daily centre operations, including opening and closing and facilitating member activity.
- Engage members to understand who they are, what they do, and their preferences.
- Coordinate upkeep of facilities, decorations, and furniture, including cleaning, repairs, and improvement areas.
- Contribute to achievement of business performance metrics in the city.
- Manage personal deliverables and maintain professionalism, proactivity, learning, and continuous improvement.
- Collaborate with operational colleagues and other departments to address member needs.
Requirements
- A bachelor degree is preferred.
- Good command of written and spoken English and the local language.
- At least 1 year of customer service and administrative experience in hotel, retail, or client-centric environments is preferred.
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