Engagement Associate
Role Overview
Provide high-quality customer service to clients and members while supporting centre operations.
Act as a primary point of contact for in-house and external members and help address their needs.
Key Skills for This Role
Full Job Posting
Role Summary
Provide high-quality customer service to clients and members while supporting centre operations.
Act as a primary point of contact for in-house and external members and help address their needs.
Responsibilities
- Support daily operations, including centre opening and closing and facilitating member activities.
- Build relationships with members and understand their profiles, preferences, and needs.
- Coordinate upkeep of facilities, decorations, and furniture, addressing cleaning, repairs, and improvement needs.
- Contribute to business performance metrics in the city.
- Manage personal deliverables and maintain professionalism, proactivity, learning, and improvement.
Requirements
- Good command of written and spoken English and the local language.
- At least one year of customer service and administrative experience in a hotel, retail, or client-centric environment is preferred.
- A bachelor’s degree is preferred.
Candidate Qualities
- Strong customer service instincts and attention to detail.
- A proactive approach and willingness to go the extra mile for members.
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