Assistant Operations Manager

Job Purpose

Key Responsibilities

• Manage daily centre operations, including front-desk activities, meeting rooms, opening and closing procedures, and service delivery.
• Build strong member relationships by understanding their needs and ensuring personalized, high-quality service.
• Maintain the centre's cleanliness, presentation, facilities, furniture, equipment, and overall workplace standards.
• Lead, coach, and develop the centre team, ensuring accountability and consistent service excellence.
• Support business objectives through member satisfaction, retention, KPI monitoring, and identification of additional service opportunities.
• Ensure compliance with TEC policies, SOPs, health and safety requirements, security protocols, and documentation standards.
• Collaborate with City Leadership, Sales, Finance, HR, IT, and external vendors to ensure smooth operations.
• Monitor operational expenses, consumables, and vendor performance to ensure efficient resource utilization.
• Address member feedback, complaints, and operational issues promptly, implementing corrective actions where required.
• Promote teamwork, professionalism, and continuous improvement in line with TEC's premium hospitality standards.

Qualifications and Experience

• Bachelor's degree in Business Centre, Hospitality Management, Business Administration, Hotel Management, or a related field is preferred.
• 3-5 years of relevant experience in hospitality, customer service, front-office operations, or a client-facing environment.
• Previous team leadership or supervisory experience is preferred.
• Strong communication, interpersonal, organisational, and problem-solving skills.
• Excellent written and spoken English; knowledge of the local language is an advantage.
• Proficiency in Microsoft Office and standard business systems.
• Experience in operational coordination, member relations, service recovery, and performance monitoring.