Employee Services Officer - HR Operations

Job Overview

HR Administration & Employee Support

• Process employee leave entries in SAP, monitor leave utilization, respond to queries, and escalate exceptions.
• Manage employee insurance administration including enrolment, additions, deletions, changes, and cancellations.
• Manage offboarding including clearance, EOS preparation, visa and labour card cancellation, insurance cancellation, and documentation.
• Coordinate onboarding and mobilization formalities, ensuring documentation, system updates, and employee records are completed.
• Monitor probation periods and employee confirmations within defined timelines.
• Monitor insurance policy renewals, documentation, and payment status with insurance providers.
• Process HR transactions including transfers, personal data updates, bank detail changes, leave and ticket requests, and benefits.
• Prepare employment letters, salary certificates, NOCs, experience letters, and confirmation letters.
• Respond to employee and manager queries on HR policies, procedures, leave, benefits, and documentation.

PRO & Government Relations Activities

• Monitor visa, work permit, labour card, Emirates ID, and government document expiry dates and initiate renewals to prevent compliance breaches.
• Liaise with service centers and the Government Relations Team to process, monitor, and resolve government transactions including pending and rejected applications.

HR Reporting, Records, Systems & Payroll Support

• Maintain accurate, confidential employee records, electronic personnel files, HR systems, and documentation in line with SOP requirements.
• Validate employee master data, attendance, leave, and other payroll inputs to support payroll readiness and resolve discrepancies.
• Maintain HR operations trackers, reports, and records ensuring data accuracy and timely updates.

Compliance, WPS, Reporting & Process Improvement

• Ensure WPS activities and salary-related HR processes comply with UAE WPS requirements, including timely payroll data submission and resolution of WPS exceptions.
• Monitor deadlines and SLAs, resolve exceptions, support audits and inspections, and escalate compliance risks.
• Monitor regulatory changes and support compliance actions, process improvements, standardization, and automation initiatives.

Education Qualification and Experience

• Bachelor's degree or Higher Diploma in HR, Business Administration, or a related field, with 3-5 years' UAE experience in HR operations, employee lifecycle administration, and PRO activities.
• Experience in engineering, construction, FM, or a similar environment is preferred.
• Strong knowledge of UAE labour, visa, immigration, and HR compliance requirements, including documentation, records, and payroll inputs.
• Experience using SAP or other HRIS platforms, with strong proficiency in Microsoft Excel and Word.
• Strong communication, stakeholder management, organization, follow-up, and time-management skills.